Refund policy

I hope you will be delighted with your purchase, but there may be occasions when you feel it necessary to return an item. Please contact me first to let me know there’s an issue, and you can return your order in its original condition.

Please do this within seven working days of delivery. You will be responsible for the items until they reach me, so I suggest using a tracked/signed delivery method.

If you return an item to me that is faulty, which you did not order, or for any other reason which is my fault, I will also pay you the cost of the return postage.

Please note that goods personalized or made-to-order to your specific requirements are non-refundable unless faulty.

Issues

If an order is returned to me because of an incorrect or incomplete address, there would be a second shipping fee to send it out again, unless the address error was my mistake. If you’d prefer a refund, the refund would be for the order value minus actual shipping costs.